IT HARDWARE EQUIPMENT SUPPORT
Information Technology
TSG provides hardware and software maintenance.
Services include:
TSG Warranty Value Add
TSG provides an end-to-end life-cycle solution for all your hardware needs. TSG can assist in the selection, deployment, servicing, and maintenance (both in- and out-of-warranty), and can provide end-of-life services to continue support until you are ready to refresh your hardware environment. For more information on how we can assist with your warranty requirements, contact TSG today.
Hardware Maintenance Support
As a leading third-party-maintenance provider, TSG provides world-class service for server and storage solutions. When you have a hardware issue, knowing that you have the highest-quality support staff resolving your issues lets you sleep at night. TSG’s support infrastructure is made up of highly trained and experienced specialists who are well-versed in all major hardware support.
FME™ (Facilities Management and Engineering) by TSG
Today’s IT organizations are responsible for hundreds, if not thousands, of servers, PCs, mobile phones, peripherals, and other devices. Many departments are without the proper tools to effectively provide IT Asset Management tied to incident reports and critical infrastructure issues. Often, time is wasted managing service-contract renewals for each manufacturer, tracking down service-resolution updates from service providers, and physically locating deployed assets. Your time is just too valuable to be putting out fires.
The FME (Facilities Management and Engineering) software solution, the world’s leading consolidated IT and facility management tool, is designed to support your hardware infrastructure. Its interface streamlines IT operations by eliminating inefficiencies—allowing users to achieve their organizational goals, without the risk associated with traditional software deployments. Furthermore, FME is a cloud-based solution—so you don’t have to worry about updates, patches, or system–computer compatibility. With FME, you can focus on the things that matter most: uptime, customer satisfaction, and productivity.
The FME platform delivers a unique, web-based facilities-and-infrastructure-management solution that monitors your entire infrastructure by reporting power, space, energy, and equipment performance, so your facilities team can make critical decisions, optimize resources, and gauge the effectiveness of energy-efficiency efforts.
FME Inventory Online lets you access hardware inventory information via the Internet. This will enable you to view inventory information quickly, including:
Hardware maintenance
Warranty information
Used and available rack space
Ability to perform “moves-adds”
In addition, FME eliminates the need to request this data from your sales or support contact, and reduces the need to handle paper reports. (You can also request updates to inventory records electronically.)